Common situations the Customer can face > Token key or matrix card is locked
Transaction Detail

In online transaction authentication, token key or matrix card will be locked if investor enters incorrect authentication information 03 times.
- Please contact BSC directly to unlock token key or matrix card or request for a new token key or matrix card;
- For investors who have registered to use transaction via BSC Call center, investors call BSC Call center, provide account identification information to the teller and request to unlock the token key or matrix card.

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