Common situations the Customer can face > Cannot access online trading
Transaction Detail

In case, investors forget password, please follow the instrction below:
Online trading:
- Access the follow address https://trading.bsc.com.vn/, select "Forgot password" and fill in the required information in the required fields. The system will send a new password reset link.
- Contact BSC directly to request a new password.
- For investors who have registered to use transaction via BSC Call center, can call to BSC Call center, provide account identification information to the tellers and request a password reset.
Phone trading:
Investors contact BSC directly to request to provide transaction password over the phone, or change according to new password information.
Please note that online transactions have 02 passwords: login password and transaction password. When performing a reset, the system will reset both passwords.

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